This feature article from the latest issue of Inbound Logistics profiles several small and medium-sized businesses that are using information technology to stay competitive with industry giants. It’s a good read and highlights an important fact about the modern warehouse industry. These days, every distributor is competing with worldwide e-commerce giants like Amazon, eBay, Etsy, Alibaba, and SnapDeal. How can small and medium-sized businesses remain competitive without the resources of these huge companies? Customer service is one big differentiator, but there are also many ways that even small companies can use information technology strategically to achieve similar levels of speed, efficiency, and flexibility as their bigger peers.
Here are some PathGuide customers using Latitude to solve specific problems and put themselves on even footing with larger industry competitors.
HUB Industrial Supply keeps up with e-retailers like Amazon and Fastenal by focusing on exceptional customer service and just-in-time delivery. After several years of strong growth, executives were concerned that HUB couldn’t keep using small-company processes as it grew into a medium-sized company. HUB chose Latitude to “future-proof” its warehouse, knowing that the WMS could scale up with them.
Fisheries Supply, located in Seattle, WA, relies on the local maritime industry for much of its business. They used some of the features in Latitude to build a custom Will Call system that can have orders ready in as little as 15 minutes. Latitude automatically prioritizes these orders for picking and sends the customer a text message when the order is ready. Fisheries Supply has built a loyal following among local mechanics and boat owners who depend upon this system for its quick turnaround.
One of Jensen Distribution Services’s specific goals for implementing a WMS was to reduce training time for new employees. By replacing an outdated paper-based receiving process with a paperless one and implementing hands-free voice picking, Jensen was able to reduce weeks of training down to a matter of days, and decreased picking errors by 95%.
C-A-L Ranch, a chain of farm and ranch supply stores, had seasonal spikes in product demand that turned the distribution center floor into a bottleneck. Hiring seasonal labor was not a feasible solution, so Latitude helped C-A-L Ranch be more productive with the same number of workers and get through busy periods without products piling up in the distribution center.