An Operational Obsession
To set itself apart in the British Columbia market, E.B. Horsman & Son focuses on operational excellence grounded in warehouse management
By Doug Chandler, Executive Editor
So this electrician walks into the counter area at E.B. Horsman & Son's largest branch, in Surrey, British Columbia. He picks up a few of the usual items from the self-serve displays - some connectors, some cable ties - he walks up to the counter, and says, "Gimme 16 meters of three-conductor two." The counter salesperson hits a few buttons and before the electrician even has time to get to the coffee maker, the coiled wire appears on the counter.
This may be a bit of an exaggeration, but it's no joke. Far from it, according to Roy Bragg - it's the experience every customer should have every time he walks in the door.
Bragg, as vice president of operations for Vancouver-based E.B. Horsman & Son, is charged with managing and fine-tuning the behind-the-scenes operations of one of the largest independent electrical distributors in Canada. The company stakes its reputation on operational excellence above all else.
